Terms and Conditions

These General Terms and Conditions (the "Terms") govern all Services offered, arranged, brokered, or organised by FirstLane (as defined below) for the benefit of its Clients. By submitting a request for Services, placing a Booking, making any payment, or otherwise engaging FirstLane's services, the Client agrees to be bound by these Terms in their entirety, together with any Confirmed Booking and any Operator conditions expressly referenced herein.

FirstLane is an independent broker and organiser of luxury mobility and lifestyle services. FirstLane is not an air carrier, is not an airline, does not operate aircraft, helicopters, yachts, or vehicles, and does not hold an Air Operator Certificate. All flights, voyages, and journeys arranged through FirstLane are performed exclusively by independent, licensed third-party Operators, acting as FirstLane's subcontractors, under their own operational control, licences, and insurance.

The Client is asked to read these Terms carefully, and in particular Sections 4 (Brokerage Relationship), 26 (Force Majeure), 34 (Liability), and 35 (Limitation of Liability), before proceeding with a Booking.

These Terms are drafted to reflect the operational realities of international luxury charter brokerage, in which availability, pricing, and scheduling are inherently dependent on independent third parties operating aircraft, vessels, and vehicles across multiple regulatory jurisdictions. FirstLane's commitment to the Client is to exercise diligence, transparency, and professionalism in the exercise of its brokerage function, while ensuring that the allocation of operational risk between FirstLane, the Client, and the Operator is clearly and fairly delineated in these Terms.